Frequently Asked Questions

Browse our site and if you see a tour you like you can call us, submit an online request for more info or text us.  

Simple.  Just send us a message via our contact page and we will gladly provide you with options.

We accept payment via credit card, Paypal and checks via ach transfer.

Depending on the vendor checks are accepted.  

Checks are considered the same as paying with cash. When this is done some of our travel partners over discounts.  Look for the information about the tour or ask us if cash discounts are available.

Depending on the form of payment the vendor may require an administrative fee

All payments toward your tour(s) are non-refundable.  Depending on the tour or group you are traveling with, you will be able to utilize a portion of the non-refundable payment(s) towards another tour. 

Please note that depending on the tour and vendor your deposit plus an amount up to $200 (depending on the  tour)  will not be utilized towards a future tour booking. However, the remanding balance will.

You will have up to 6 months from the date of cancellation to book a future tour with the remaining funds.

By not allowing refunds this keeps everyone in the tour group accountable, even if traveling alone.

 **View Do you offer travel insurance for more options and information on this.

You do not have to travel within 6 months, just book within 6 months.

If you do not utilize the funds within this time period, you forfeit all funds.

Only if part or in addition to your tour package.  We do not book individual air.  If you desire air only, please do so by visiting Airfordable .  They offer payment plans there if you need it.

No. Depending on your desires we work with tour companies that allow you explore on your own or with tour guide. 

Pricing for majority of tours is based on 2 persons.  There are times when a single price is offered, however, it is usually the same amount as 2 people paying.

That said, at times we will offer special tours for singles so that they can room with other single travelers.  If you are a single traveler, you may ask us to check to see if there is an opening for you to travel at the standard rate for double occupancy travelers.

Minimum age for some tours is 8.  If interested in touring under the age of 8, you must submit a custom tour request for a fee.  Otherwise very few of our travel partners offer options for those under 8 years of age. We are more than happy to check upon your tour request.

Time. It takes us quite a bit of time to customize your tour page. We do lots of research on pricing, destination and developing your itinerary.  We take care of every detail.

Now if we didn’t do all that it wouldn’t be customized, right?

Yes.

At Black Will Travel, we believe that travel protection is a great value and helps protect you and your trip investment! Travel protection plans help provide coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Travel Protection plans also include 24-Hour Travel Assistance & Concierge
Services*.

Whether your destination is domestic or international, we recommend that you consider
purchasing travel protection. Consider the unexpected:
• What if you can’t leave home due to an accident, unforeseen sickness or natural disaster?
• Where would you go if you were injured while traveling in a foreign country?
• What would you do without clothing and medications if your bags were lost?
• What if you miss a connecting flight and become delayed for a long time?

For more information on the recommended plans or to enroll, click on the link below
or contact Travelex Insurance Services at 800-228-9792 and reference location number 46-0158, call us at 571.306.0298 or message us  to learn-more about how to help protect you and investment.

**Please Note: To be eligible for the waiver of pre-existing medical condition exclusion the protection plan must be purchased within 21 days (Travel Select) or 30 days (Travel Max) from
the time you make your initial trip deposit. However, the plan can be purchased any time prior to
departure.

**Travel Assistance & Concierge Services are provided by the designated provider listed in the Description of Coverage.  This is a brief description of benefits. For a summary of the plan details on coverages, benefits, limitations and exclusions of the insurance
plan, refer to the applicable Description of Coverage. Travel Insurance is underwritten by Transamerica Casualty Insurance
Company, Columbus, Ohio; NAIC #10952. Travelex CA Agency License #0D10209. 1308361

Plans provide insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources
that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may
wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions
about your current coverage, call your insurer, insurance agent or broker. The purchase of an insurance plan is not required in order
to purchase any other travel product or service offered to you by your travel retailers.

We have selected our travel partners based on customer experiences and quality of service. This, however, does not guarantee level of service as each experience may be different.

Prices and itineraries are subject to change at any time.  We make no claims to the services being provided. Our tour partner(s) at times may have to change the itinerary for reasons such as weather, safety of guests or availability to name a few.

Before booking please confirm prices and promotions. No booking or price is confirmed unless a deposit and/or full payment is made.

While we strive to make the information on this website done in a timely manner and as accurate as possible, Black Will Travel, makes no promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this site, and expressly disclaims liability for errors and omissions in the contents of this site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, merchantability is given with respect to the contents of this website or its links to other Internet resources.

Reference in this site to any specific tour, commercial product, process, or service, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by us.